IFA Administrator

Reports to:

IFA Admin Manager

Location:

Nationwide

Hours of work:

35 hours each week

Purpose of role

To provide pre and post-sales support to the Financial Advisers. To ensure that client documentation/requests are accurately processed and completed within the required time scales; and in accordance with the compliance guidelines as defined by the Company.  To provide a high level of support to clients in an efficient, compliant and professional manner.

Key Responsibilities

• To arrange for amendments to encashment and withdrawal requests from existing client plans as instructed by the Adviser and inform the client by email where appropriate.  To update Intelligent Office client records with the amendments. 
• To operate and manage an effective diary within Intelligent Office to ensure that all activities are planned for and carried out in a timely manner. 
• To ensure that Advisers and the Operations Manager are informed of any client related events and issues in a timely manner. 
• To provide cover and carry out duties for other Administrators in the team, in their absence. 
• Deal with and respond to written, telephone and electronic general enquiries for IFAs, colleagues, clients and providers. 
• Provide clients with timely and accurate information and obtain any new business information and existing policy information from clients where required. 
• Maintaining relationships and contacts with providers to ensure a professional service 
• Deal with any resulting fee and commission queries from the Finance Department 
• To produce accurate, regular and ad-hoc client valuation schedules, and input into Intelligent Office. 
• Compile client meeting packs containing documentation such as, but not limited to, valuations, client agreement, fact find, risk questionnaire and profile for the Adviser to use at client meetings. 
• To post client documentation to the client or product providers as appropriate. 
• To issue signed letters of authority to providers and obtain standard policy information.  Update client policy records on receipt of information on Intelligent Office. 
• To accurately maintain client personal details and policy information and update on Intelligent Office. 
• To prepare new business applications in accordance with the Company’s standard operating procedures and compliance handbook 
• To obtain illustrations, key features and application forms from Platforms & Providers as required.