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We are recruiting an Adviser Relationship Manager to join Ascot Lloyd.

Job Title:

Adviser Relationship Manager

Reporting to:

Commercial Director


Regional Based – with travel as required to meet the role requirements


  • Lead a team of Advisers across a region. Be responsible for and take ownership of the revenue target for the team.
  • Provide Advisers with the support, direction, motivation coaching, mentoring and guidance to achieve revenue target.
  • Responsible for providing Commercial Director (CD) with revenue and sales data when requested


  • Contribute to and own the sales strategy for division, meet and exceed targets
  • Develop the sales budget for the Advisers, present to CD
  • Understand the advice proposition and process
  • Monitor progress on individual revenue target, provide or arrange for any necessary training and coaching to ensure targets are achieved
  • Collaborate with the compliance department to ensure that all activities undertaken by the Adviser s meet with compliance procedures and processes.
  • Provide meaningful MI and a written report to CD on a monthly basis for presentation to Executive Team
  • Review the client bank on a regular basis and ensure it is managed effectively, ensuring TCF
  • Encourage and assist Advisers in growing target client numbers, by understanding each Advisers motivators and training needs
  • Build a highly effective team of Advisers, maintain retention by building lasting, trusting relationships with the Advisers
  • Expand network of Advisers to build a bank of talented Advisers to assist with recruitment
  • Hold regular team meetings which are organised with follow-up action plans
  • Engage on a regular basis with Advisers and understand the Advisers client bank
  • Plan and develop presentations and deliver at client seminars
  • Co-ordinate with Head of Advice, review client proposition and roll out appropriate training
  • Develop training and development plans in partnership with Learning & Development Manager
  • Be proactive to change and demonstrate leadership capabilities during the change cycle

Team Management

  • Set clear business objectives, manage workflows, staff resources and deadlines to ensure organisational/departmental objectives are met
  • Set goals, objectives, develop and maximise potential
  • Develop a robust succession plan and ensure the team have the competencies, training and resource to provide clients with an exceptional service
  • Take ownership and be responsible for positive employee engagement within the team
  • Communicate changes to team on a regular basis and ensure the team understand and apply the changes
  • Develop a Treating Customers Fairly (TCF) culture ensuring a consistent approach embedded into procedures, training and development plans
  • Hold regular team meetings at various locations as required


  • Achieve organisational, operational and personal objectives, whilst demonstrating Ascot Lloyd’s values and core competencies
  • Undertake regular, appropriate and timely CPD activity to demonstrate ongoing competence in relevant industry knowledge and skills
  • Attend seminars, workshops, training courses and any other coaching Ascot Lloyd management team deem necessary


  • Take action quickly under pressure, can cope with change, inspire others to follow in the pursuit of the values and goals of Ascot Lloyd
  • Work under own direction, initiate and generate activity
  • Demonstrate cultural awareness and relate well with a diverse range of people
  • Presents with confidence, engages with audience, responds quickly to the needs of the audience, their reactions and feedback, projects credibility

Skills & Experience

  • Multi-site management experience
  • Used to working in a fast changing environment
  • Fast thinking and able to flex between strategic and tactical
  • Minimum 5 years management experience – track record of managing successful teams
  • Understanding of AO/IO with a good knowledge of platforms and providers
  • Diploma qualified - CF30 requirement and current SPS

Key Behaviours:

  • Professional, confident, enthusiastic and committed
  • Logical analytical thought process with attention to detail
  • Seeks opportunities for organisational improvement
  • Modifies approach as changes occur to ensure results are achieved
  • Focuses on clients needs and sets high standards, monitors and maintains quality productivity
  • Be aware of and demonstrates an interest in the market
  • Strong leadership qualities, copes with change and inspires others
  • Leverage the strength of others to accomplish goals
  • Can make decisions in the face of uncertainty
  • Contributes to the long term strategic plan

Experience and core skills

  • Excellent communication, interpersonal and listening skills
  • Knowledge of Ascot Lloyd specific products and services
  • Generic financial services product knowledge
  • Broad awareness of regulation with the financial services industry
  • Effective self-management, proactive
  • Ability to prioritise workload to meet agreed deadlines
  • Excellent presentation and communication skills, both written and oral
  • Displays high standards of accuracy and attention to detail
  • Strong organisational and planning skills
  • Willing to travel as required
  • Used to working in a fast changing environment
  • Fast thinking and able to flex between strategic and tactical
  • Minimum 5 years management experience
  • Understanding of AO/IO with a good knowledge of platforms and providers
  • Diploma qualified - CF30 requirement and current SPS

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