We are recruiting an IT Support Technician.

Reports to:

Head of IT

Location:

Home based with flexibility to travel to other offices in the UK

Hours of work:

35 hours each week

Purpose of role

Ascot Lloyd is a company growing through acquisition. We currently outsource our Datacentre, VDI environment, WAN, LAN, telephony and printing to 3rd parties but are engaged in re-insourcing to a dedicated Ascot Lloyd IT Team. PCs, laptops, mobile devices we commission and manage in house. We are a Microsoft, O365/M365 house with an appreciable and growing footprint in Azure. Our strategy is cloud first providing staff agility via a secure VDI desktop available from any device in any location.

Working as part of the Company’s in-house IT team, the main focus of this position is to assist the Head of IT & Facilities in the provision of IT services and facilities management for the Ascot Lloyd staff and property portfolio.

This role will be based predominantly home or hybrid (mix of home and office), occasionally visiting our sites across the UK using a mixture of own transport or rented vans, trains and planes along with office based face to face team days.

Key Responsibilities

  • Provide a Service Desk function to assist in the maintenance of IT services and resolve issues using remote tools and technologies.
  • Acting as the first point of escalation for the Company’s IT suppliers regarding end user issues
  • Liaising with the HR Department and Line Managers across the business regarding hardware requirements and set up for new starters and leavers
  • Maintaining a full inventory of IT hardware across the Company making proposals for and dealing with asset recycling as appropriate
  • Review and management of service issues with escalation to the Head of IT & Facilities as required
  • Liaison with the Company’s third-party providers for IT support, telephony and printers/scanners as appropriate
  • Assisting in the procurement and provisioning lifecycle of IT hardware across the Company as authorised by the Head of IT (procure, provision, decommission, disposal)
  • Undertaking ad-hoc IT projects as required by the Head of IT & Facilities.
  • Engage in Continuous Service Improvement of IT solutions and processes
  • Contribute to IT Strategy and Roadmap

SM&CR Responsibilities

As an FCA regulated Company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions.

Individual Conduct Rules

  1. You must act with integrity
  2. You must act with due care, skill and diligence
  3. You must be open and co-operative with the FCA, PRA and other regulators
  4. You must pay due regard to the interests of customers and treat them fairly
  5. You must observe proper standards of market conduct
     

Experience & Core Skills

  • Broad experience of all aspects of end point compute in a corporate environment is essential. i.e. hardware, operating systems, networking, printing, security, troubleshooting
  • Experience of basic administration and support of corporate IT solutions is essential, including MS Active Directory, MS O365 / M365, MS Bitlocker, MS Authenticator
  • A basic understanding of datacentre compute, virtualisation, storage, network, telephony on premise and in the cloud is essential
  • ITIL Foundation qualification would be advantageous
  • Experience in a customer facing remote Service Desk engineering support role
  • Experience managing outsourced suppliers
  • Excellent interpersonal skills
  • Excellent communication skills, both written and verbal
  • Ability to explain technical subjects to a non-technical audience
  • Willingness and potential to learn and understand software used across the business and to train others
  • A logical mind and enjoyment of problem solving
  • Willingness and ability to work flexibly (times and location)
     

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