Treating Customers Fairly

Ascot Lloyd Financial Services Ltd is committed to treating our customers fairly and our commitment to you is that we will ensure:

• All clients understand the services we offer and how we are remunerated
• All clients receive the same initial documents
• Advisers apply certain minimum standards to all advised sales (fact-finds/timely reports)
• Where advice is provided, we take time to understand our customers situation and ensure that our advice is suitable and appropriate
• Service standards for both active and dormant clients
• Clients understand risks/charges/penalties and limitations of their contracts
• Any advertisements are fair and not misleading
• All complaints are dealt with in a positive and fair manner
• When any mistakes are made (on either side), regular communication continues until the matter is fully resolved
• We understand that some clients require additional assistance and also have limitations
• All staff receive appropriate training and are competent for the role they undertake within the firm