Treating Customers Fairly


Independent Financial Advisor from Ascot LloydAscot Lloyd Financial Services Ltd is committed to treating our customers fairly and our commitment to you is that we will ensure:

  • All clients understand the services we offer and how we are remunerated
  • All clients receive the same initial documents
  • Advisers apply certain minimum standards to all advised sales (fact-finds/timely reports)
  • Where advice is provided, we take time to understand our customers situation and ensure that our advice is suitable and appropriate
  • Service standards for both active and dormant clients
  • Clients understand risks/charges/penalties and limitations of their contracts.
  • Any advertisements are fair and not misleading
  • All complaints are dealt with in a positive and fair manner
  • When any mistakes are made (on both sides), regular communication continues until the matter is fully resolved
  • We understand that some clients require additional assistance and also have limitations
  • All staff receive appropriate training and are competent for the role they undertake within the firm







Latest News


Fri, 30 Jul 2010 11:35:09 +0100
Emerging Markets: three ways to profit from Brazilian flair
In the fourth of our series on emerging markets we look at three ways to tap into the Brazilian growth story. As the country gears up to host the 2014 World Cup and the 2016 Olympics, we ask if it can deliver on the investment front as well. 
Fri, 30 Jul 2010 13:52:03 +0100
Shares fall to day lows as US GDP disappoints
(Update) US markets opened lower after yet more evidence the pace of the recovery in the world's largest economy is slowing.
Fri, 30 Jul 2010 13:34:31 +0100
The CFDealer: two stocks to buy, one to sell
Flushed with the success of my tips and recent bid targets SSL International and Dimension Data, here are three more ideas for active investors.
More Financial News from Ascot Lloyd