Treating Customers Fairly


Independent Financial Advisor from Ascot LloydAscot Lloyd Financial Services Ltd is committed to treating our customers fairly and our commitment to you is that we will ensure:

  • All clients understand the services we offer and how we are remunerated
  • All clients receive the same initial documents
  • Advisers apply certain minimum standards to all advised sales (fact-finds/timely reports)
  • Where advice is provided, we take time to understand our customers situation and ensure that our advice is suitable and appropriate
  • Service standards for both active and dormant clients
  • Clients understand risks/charges/penalties and limitations of their contracts.
  • Any advertisements are fair and not misleading
  • All complaints are dealt with in a positive and fair manner
  • When any mistakes are made (on both sides), regular communication continues until the matter is fully resolved
  • We understand that some clients require additional assistance and also have limitations
  • All staff receive appropriate training and are competent for the role they undertake within the firm







Latest News


Wed, 10 Mar 2010 14:38:05 GMT
Five reasons why insurers are better investments than banks
Stronger than hoped for results from Standard Life have shown again why insurers are better investments than banks.
Wed, 10 Mar 2010 14:01:33 GMT
Online banking fraud up by 14% amid wave of 'phishing' attacks
Online banking fraud rose by 14% to £60m in 2009, while card fraud dropped for the first time in three years.
Wed, 10 Mar 2010 12:07:57 GMT
Ten years after the tech bubble burst, the sector now looks cheap
Tech is still only trading on a multiple of 1.1x the market - despite an anticipated M&A boom as the new cycle of technology kicks in.
More Financial News from Ascot Lloyd